Panasonic KX-TDA100D Hybrid PABX System

Panasonic  KX-TDA100D Hybrid IP PBX is a revolutionary system that combines traditional telephony with the benefits of advanced IP technology. It offers an impressive range of corporate features, and at a cost-effective price point. The Panasonic KXTDA 100D will connect your company to any device through VoIP or LAN networks ensuring you can communicate seamlessly across various applications for increased productivity and profitability in today’s digital age!

Panasonic’s KX-TDA100D  Hybrid IP-PBX System is a powerful corporate communications solution that combines the benefits of traditional telecommunications with the advantages of contemporary IP technology. With an impressive array of advanced capabilities, this system works to optimize your company’s communications today and in years ahead by providing features such as integrated voice mail systems with voicemail transcription for mobility or remote office users.

Consistently Reliable Connectivity

Smooth, automatic hand-over between installed cell stations expands coverage to ensure consistent coverage and true communication mobility even in large workspaces. High connection quality is maintained as you walk around, with coverage seamlessly transiting from one cell station area to another, helping to prevent important business conversations from being interrupted.

Enhanced Mobility

With Panasonic’s Wireless XDP Parallel function, you can set your DECT handset to the same extension number as your desk phone. Calls are seamlessly transferred from the system’s desk phone to a wireless handset or vice versa when away from their desks.

Small Call Centre Functions

With its intelligent call-handling functions, the KX-TDA100D can serve as a core for an efficient small contact centre. With this in place you will be able to automatically distribute incoming calls and queue them if your team is busy on the phone or playing prerecorded messages with music while they wait. For those who don’t get through due to no response or all phones being occupied there are backup extensions that can take over overflow destinations without any problems occurring

With its intelligent call-handling functions, the KX-TDA100D can serve as the core of an efficient small contact center for outstanding customer service. Use the KX-TDA100D to automatically distribute incoming calls as desired. Calls can be queued while your team is busy on the telephone; pre-recorded messages can be played to reassure callers while they wait for their call to be answered. If there is no reply or if the phones are all busy, music or pre-recorded promotional messages can be played on hold. You can also assign a backup extension as an overflow destination for calls not answered within a specified period of time. The system provides a variety of call distribution patterns. Effective use of the different patterns — Uniform Call Distribution (UCD), Priority Hunting, and Simultaneous Ring — can help you manage calls more efficiently.

The KX-TDA100D can be used as the core of a contact center that provides efficient customer service. It functions by automatically distributing incoming calls to your desired destination, and if there is no reply or all phones are busy, it will play pre-recorded messages on hold so callers don’t get anxious waiting for their phone line to open up again.

The KX-TDA100D is perfect for a small contact center because of its intelligent call handling functions that provide outstanding customer service. It can automatically distribute incoming calls as desired, play prerecorded messages to reassure customers while they wait, and more!

Group Features

• VIP Call（Priority Answer）
• CLIP Distribution
• Queuing Table
• Agent Features
• Log-in / Log-out -Ready / Not Ready
• Wrap up

Supervisor Features

• Monitoring group activity in real-time,  with real-time display view
• Historical analysis -Agent management with DSS
• Agent status monitor -Remote agent log-in / out by DSS
• Autoanswer by headset

Optional Voice Processing System Provides Intelligent Call Routing

When the optional KX-TVM50/200 Voice Processing System is installed, calls that cannot be answered immediately can be sent to a call queue and greeted with a friendly welcoming message. The messages are pre-recorded and can inform the caller that their call will be handled in the order it has been received by an agent as soon as one becomes available, or the messages can be used as a way to generate additional business opportunities by alerting the caller to a service the company offers, or a forthcoming sales promotion.

Caller ID Display on SLTs, DPTs, and IP-PT

The KX-TDA100D is compatible with Caller ID, which allows a user to see the caller’s information on the display of a single-line telephone that supports Caller ID display and digital proprietary telephones and IP proprietary telephones. Proprietary display telephones can be used to access the Caller ID log for the 100 most recent calls (Call Log). The system has 3,040 incoming and 1,520 outgoing common logs. Logged incoming calls can be called back easily.

Specifications : KX-TDA100 / 100D / 200 / 600